We always carefully handle all the processes to deliver our products. But sometimes if you get any wrong products or purchase any wrong products we have a certain time to get it fixed. We will always welcome to return your products or refund your balance by contacting us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@wiljatheband.com. Please note that returns will need to be sent to the following address:

Company Name: Wiljatheband
Address: 30 Place de la Madeleine, 75008, Paris, France
Working time: Mon - Fri: 9AM - 6PM



If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

RETURN METHOD:

  • Your option to send us your return: By Mail

HOW CAN GET YOUR RETURN SHIPPING LABEL:

  1. Defective
  • Download and Print
  1. Customer Remorse
  • Download and Print


You can always contact us for any return question at support@wiljatheband.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


OUR FEES FOR RETURN OR REFUND

Damages and issues ( Defective Products )

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00 and the Re-stocking fee is 0.00
For your responsibility ( Customer Remorse )

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn't need any more or wrong products so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. This means your shipping fee is 0.00 and the Re-stocking fee is 0.00


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation

For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
If any problem face, feel free contact with us.

Company Name: Wiljatheband
Address: 30 Place de la Madeleine, 75008, Paris, France
Working time: Mon - Fri: 9AM - 6PM

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